Data Help Desk Starter Document

This year, we are piloting a data help desk. We have hired two students who are already part of the lab to fulfill this new role during this piloting period.

Once we get rolling, the idea is that you two would provide up to five hours of tutoring a week.  You will open up your schedule in the app.

Students will sign up for slots and meet you in the ALTC.

The check in and the survey is all done in the app.

Agenda

• You must clock in an out of kronos. Email Joey if you have issues.
• Accounts and app set up, Set up shifts and walk through penji app.
  • How you schedule your slots
• Discuss skills
  • What skills are we covering?
  • Foundational Data Skills: data collection, data cleaning, data analysis, and data visualization.
• Web copy and logistics
• Policies and handbook procedures.
  • General rules we want to follow around scheduling
  • Two regularly scheduled shifts a week.
  • Look and feminist tenets at FPTO site and integrate those into our work.
• Make a plan for writing up a handbook here in notion.
  • Accounts and app set up
  • How to schedule time slots
  • Rules and policies.
    • For Tutors:
      • Onboarding/Orientation
        • Agile Scrum
        • Pre-assessment
        • Sign on to Our Policy: _________(come up w name)
          • policy can exist in box (linked in notion) so that tutors can sign through docusign on box
          • I have a brief policy written with the help of AI in a doc, need help transferring to box.
      • Proficiency Tests
      • Follow-up Training if necessary
      • Penji Admin Access
        • Scheduling Shifts
          • must sign on to two shifts a week that stay as regular as possible
    • For Students:
      • Penji Account Setup
      • Student Policy sign
      • Meet the tutors?
  • Tips for successful tutoring
  • What is the survey and assessment strategy and how is it used.
  • How do we advertise.
• Training guide (what do you need to be trained).
  • Efficiencies: as tutors, we will choose any assortment of the below efficiencies to include in our tags on Penji. During a tutor’s onboarding, tutor’s will have the opportunity to take a short test/survey/discussion with a superior in the Data Help Desk program to become a tutor for any or all of the following:
    • Data Collection
    • Data Analysis
    • Data Cleaning
    • Data Visualization
• Discuss schedule and start date (see below)
• Discuss promotion plan (social media, flyer, email list and template,)
  • How do we advertise?
• Complete pre-assessment
• Tutoring and other services (SI or Social Media content – third objective)
• Reach: Could the three of us co-write an policy handbook or an article for publication on how we built this pilot program from the ground up using student-centered strategies/ “cocreation” https://zenodo.org/records/12091227

Schedule

Week One: Set up Penji app, discuss skills, work on web copy procedures, and training, slack and notion